It’s our top priority to keep your chocolates in top condition while traveling in warmer weather. We value your experience and take the highest care to provide products that are well-secured and cared for on their journey to you, and ice packaging is a helpful step for that extra peace of mind. It is generally not needed during the winter for more local shipments, but the option is always available if you prefer it. We cannot claim responsibility for products that melted in transit to you. Thank you for your understanding and enjoy your chocolates!